Privacy Policy

Last updated: May 6, 2026

ORVEK ("we," "us," or "our") operates orvek.ai and provides AI-powered automation services for home service businesses. This Privacy Policy describes how we collect, use, and protect information when you interact with our services, including SMS text messaging, email communications, and web-based tools.

1. Information We Collect

We collect information that you provide directly when you interact with an ORVEK-powered business:

• Contact information: Name, phone number, and email address provided when you call, text, or submit a service request form.
• Service request details: Description of the service you need, property address, preferred contact times, and urgency level.
• Communication records: Records of SMS messages, emails, and form submissions exchanged between you and the business.
• Quote and estimate information: Details of service estimates provided to you, including service type and quoted amounts.

2. How We Use Your Information

We use the information collected to:

• Respond to your service inquiries via SMS, email, or phone
• Send automated missed-call text responses when your call is not answered
• Follow up on service estimates and quotes you have received
• Send job completion confirmations and review requests
• Route urgent service requests to the appropriate business personnel
• Improve and optimize our automation services

3. SMS Messaging

When you call or text a phone number operated by ORVEK or an ORVEK-serviced business, you consent to receive SMS messages related to your inquiry. Key details about our SMS practices:

• Message frequency varies, typically 1-5 messages per service inquiry
• We do not send marketing or promotional text messages
• Standard message and data rates may apply
• Reply STOP to any message to opt out
• Reply HELP to any message for assistance

We do not sell, rent, lease, or share your phone number or SMS opt-in data with any third parties for marketing or promotional purposes. Your phone number and messaging data are used exclusively to fulfill your service request.

For complete SMS consent and opt-in details, see our SMS Messaging Policy.

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• With the service business: Your contact information and service request details are shared with the home service business you contacted so they can fulfill your request.
• Service providers: We use third-party tools to deliver our automation services (e.g., email delivery, SMS messaging, AI processing). These providers process data solely on our behalf and are contractually obligated to protect your information.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of ORVEK, our clients, or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encrypted data transmission, access controls, and secure storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Communication records related to service requests are typically retained for 12 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP

To exercise any of these rights, contact us at patrick@orvek.ai.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

ORVEK
Email: patrick@orvek.ai
South Florida